If you are the CEO, business manager, partner or just the one in charge of a business that is currently looking to outsource some or all of your IT support, this buyers guide contains important information that will be extremely valuable to you as you search for a competent firm you can trust. This buyers guide will help outline some of the tough choices you are faced with when searching for IT support, discuss the costly mistakes most business owners fall prey to when asking for IT support and will provide the answers to many of the questions we are routinely asked when meeting business owners for the first time. You will learn:

• The 3 most common ways IT services companies charge for their services, and the pros and cons of each approach.
• A common billing model that puts ALL THE RISK on you, the customer, when buying IT services; you’ll learn what it is and why you need to avoid agreeing to it.
• Exclusions, hidden fees and other “gotcha” clauses IT companies put in their contracts that you DON’T want to agree to.
• How to make sure you know exactly what you’re getting to avoid disappointment, frustration and added costs later on that you didn’t anticipate.
• 21 revealing questions to ask your IT support firm BEFORE giving them access to your computer network, e-mail and data.
• Cyber Insurance Insights: How infrequent IT interventions can compromise your coverage and steps to achieve authentic protection.

Are you receiving the full support you are paying for? Is the coverage enough to protect your business? Are you being unnecessarily being exposed to increased business risks? This buyers guide will answer these important questions and arm you with everything you need to know to make informed decisions when it comes to your IT support.

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