Three Steps To Fix IT Management for SMBs

Small-to-medium sized businesses (SMBs) tend to have a more difficult time managing IT than larger enterprises. Despite being technology dependent as larger enterprises. SMBs have Business ITtighter budgets and fewer resources to devote to IT management. This leads to a more reactive "break-fix" approach to their technology that never does any smaller company or organization any good.

If the burden rests on the shoulders of hourly or salaried in-house IT support, and they're too busy putting out fires all day, then there is no development or research into newer technologies that can reduce costs and save time. If the company does not have a strong technology lead, than there is the risk over over spending, over buying and not buying the right 'stuff'.

Although 'If it ain't broke, don't fix it' is a popular saying, it should never be applied to the management of business technology. The cost of downtime can crush any barely surviving small business. The combined image of lost revenue, lost productivity and lost brand reputation is a severe hit that many SMB's are not built to withstand.

It pays to be proactive, not a reactive about technology. This require a cultural shift from hot IT has commonly been handled in the past. Sat goodbye to manual, yet necessary, processes and hello to a better way for business to meet their technology needs - a smarter and more cost efficient way.

Three Steps to Better Manage your Business Technology

1. Be Proactive - More often than not, its the things that aren't caught early on that turn into costly business disruptions. For instance, many of the hardware, software, and application failures that cause downtime occurrences are preventable; they're just not detected and addressed early enough.

SMBs today have the advantage of using a Remote Monitoring and Management (RMM) tool to help their existing in-house support staff get a grip on their workload.

A RMM tool, combined with an outsourced 24/7 Network Operations Center (NOC), monitors your technology all day and all through the night via one comprehensive interface that is even accessible with a mobile device. This kind of around the clock monitoring transforms technology management. Problems can be nipped in the bud with an alert and prompt ticket resolution before they turn into major issues that disrupt day-to-day operations.

2. Automate/ Schedule Mundane Tasks - Free the in- house support staff from everyday manual maintenance and monitoring by automation a broad range of IT security and monitoring tasks.

3. Get More From Your In- House Team - If you have any in house IT support, you've likely hired some incredibly skilled and talented people who would be more worthy contributors to your company or organization if they weren't always so tied up fixing things and performing monotonous tasks.

With RMM and NOC solutions, SMBs can put these individuals to work on projects that matter. They are freed-up to work on concepts, strategies, and application development that better serve your customers, employees, and suppliers, truly giving business a competitive advantage.

 

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