If you are a one man show, or an office with a couple of computers and a printer you do not need managed services. During the times when your hardware or software breaks or functions abnormally that is when you are going to have to call someone for help. Ad hoc support is the ideal service to use when it is just a small operation and you have exhausted your brain and resources on how to solve your IT Problem for free. You pay for what you use when you use it, and there is nothing complicated about your operations. Something broke, and you pay to have it fixed so you can carry on.
However the time comes when your business grows and is heavily reliant on IT systems. The opposite of the break fix model is Managed services. Your business is ready for Managed Services when having your company and staff be offline is unacceptable and inconvenient, not to mention aggravating and embarrassing. Committing to a managed services program is about taking control over your IT infrastructure and delegating the monitoring and maintenance of the computer hardware, software and cloud services to a team of IT professionals so that you can run your business efficiently and pragmatically. With Managed services, unexpected IT expenses and interruptions are eliminated because everything is planned and preventative maintenance is practiced.
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