A year ago, no one could have predicted that countless businesses would shift to a remote work model. The pandemic hit hard and fast, and small businesses had to think on their toes. Many had only a few weeks to adapt. It was stressful and extremely challenging.

In light of all the Zoom and video-conferencing meetings, communication is changing both internally and externally.

Some companies think working remotely is the best thing they’ve ever done, while others say it’s awful because they thrive on personal, face-to-face relationships.

A record number of businesses said goodbye to the traditional in-office work model in 2020. They embraced the remote work model as they adapted to the new COVID-19 reality. It was a huge shift that came with many challenges, and some of those challenges are still felt today.